About Us
Cybernet, a part of the Lakson Group of Companies, is Pakistan’s largest FTTX provider, with over 25 years of unparalleled services. The company focuses on providing specialized end-to-end connectivity solutions to its enterprise and broadband customers nationwide, as well as carrier services to international telecom service providers. Cybernet has established its GPON-based fiber-optic network and long-haul infrastructure to enable nationwide connectivity. We empower international and carrier customers by leveraging our global Points of Presence (PoPs) in Asia (Singapore), the Middle East (Oman, UAE), and Europe (France) and facilitating cross-border connectivity. Our offices are present in over 29 cities across the country.
Summary
The TAC Engineer – Level 1 will provide technical support to corporate clients, ensuring cordial service and timely resolution of complaints. Responsibilities include assessing and troubleshooting network issues related to CPE devices, responding to queries on various internet access technologies, and initiating incident resolution tickets. The ideal candidate will hold a Bachelor’s degree in Telecommunications, Electronics, or Computer Science, preferably with CCNA certification. A good understanding of OSI Layer, TCP/IP, switching & routing, Linux & VM experience, and basic network security exposure are required.
Responsibilities:
- Assess nature of queries and provide technical support to corporate clients.
- Maintain and ensure cordial services for the clients.
- Ensure resolution of complaints within given and committed time.
- Help troubleshoot Network Access Layer issues related to CPE installed at customers’ end (router, switches, etc.).
- Respond to queries with regards to internet access technologies (i.e. DSL, VSAT Fiber, WiMAX, GPON and RF).
- Initiate ticket for incident resolution in system and communicate to all stakeholders.
Requirements:
- Bachelors in Telecommunications, Electronics or Computer science.
- CCNA certified will be preferred.
- Good understanding of OSI Layer, TCP/lP, switching & routing.
- Knowledge and experience in Linux & VM.
- Network security exposure (basic level).
What We Offer:
- Market competitive compensation package.
- Medical coverage for employees and their families.
- Festival bonuses.
- A culture of diversity, inclusion, and respect for each other.
- A team that continuously works towards mutual development and success.
