Customer Satisfaction Is Our Priority
We’re Here For Your Support.
Our core mission at Cybernet is to provide the highest level of services and support. The Service Desk is our customer’s first point of contact for support and assistance. The Service Desk has an incident management feature, the goal of which is to restore the customer to a productive state as quickly as possible, either through education, resolution or a workaround. At the same time, the Service Desk is tightly integrated into many IT processes that include:
- Problem management (the process of identifying the root cause of reported problems)
- Change management (the methodology to make orderly changes in the IT infrastructure)
- Configuration management (the means to record asset information plus the relationships among them)
- Single-window clearance service for the client.
- Consolidation and standardization of operations and processes.
- 24×7 multi-lingual, multi-channel support.
- Integrated solution to provide Level 1 to Level 3 support.
- ITIL® best practice standards and guidelines.