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TAC Engineer


  • Assess nature of queries and provide technical support to corporate clients.
  • Maintain and ensure cordial services for the clients.
  • Ensure resolution of complaints within given and committed time.
  • Help troubleshoot Network Access Layer issues related to CPE installed at customers’ end (router, switches, etc.).
  • Respond to queries with regards to internet access technologies (i.e. DSL, VSAT Fiber, WiMAX, GPON and RF).
  • Initiate ticket for incident resolution in system and communicate to all stakeholders.


  • Bachelors in telecommunications, electronics, networking or computer science.
  • CCNA certified will be preferred.
  • Fresh Graduates or 1-2 years of experience required
  • Good understanding of OSI Layer, TCP/IP, switching & routing.
  • Knowledge and experience with Linux & VM.
  • Network security exposure (basic level).
  • Role requires rotation on 8 hours’ shift roster.

Apply at [email protected] with <TAC-City> in the subject line

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